Our policy lasts 30 days. If 30 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 1-3 business days.
In case you haven't received your product, please contact us with your order number. We offer a 100% money-back guarantee in case of non-delivery.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org. Please include a few pictures if you have received a damaged/defective product.
To return your product, you should mail your product to:
11201 Ed Brown Rd, Charlotte, North Carolina, 28273
We can offer free returns within the US only. You can place a request for return label, if your order qualifies for a free return, a return label will be emailed to you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.